Our service teams consist of senior managers and senior engineers, who lead a group of young university graduates to perform customer service at customers’ production lines.
The after-sales service team has always setup customer satisfaction as the premium priority, and with their expertise and enthusiastic attitude, we can proudly provide top qualified and efficient services to our precious customers, thus to guarantee the production lines which implemented our automation machinery will never be down incidentally.
10 Service Offices£ļ
Guanlan Shenzhen, ?Longhua Shenzhen, ?Pudong Shanghai, ?Songjiang Shanghai, ?Nanjing?Jiangsu,
Kunshan Jiangsu, ?Wuxi Jiangsu, ?Zhengzhou Henan, ?Taiyuan Shanxi?, ?Chengdu?Sichuan
24/7 ?On-call ?Technical Support£¨2-4-6 Response Hours
2-hour arrival if customer’s site and our service office is in?the same city
4-hour arrival if customer’s site and our service office is in the same province
6-hour arrival if customer’s site and our service office is in at the same province
We commit to provide our customers with:
1, Free of charge for installation and testing of automation?machinery, which is sold by us.
2, Free training for machine operators.
3, Within the warranty period, unless it is damaged by human operational errors or by force majeure factors, for any machinery quality issues, we provide free maintenance and components replacement.
4, We provide long-term technical support, and after?the warranty period, if a on-site visiting is needed we only charge basic service fees (Only applicable in China).
5, We have enough stocks of wearing parts and standard parts, if customers need to order these spare parts, we can delivery it timely.